Skimlite Spartan Standard Rake with Deep Net

Returns

Sierra Pool Supplies will accept a return on most items that are in new, unused/unopened condition and are not custom or specially ordered within thirty (30) days of delivery for a refund, less any shipping and handling charges, and less a twenty percent (20%) restocking fee.  All returns, exchanges, and warranties are subject to the terms, conditions, and procedures of Sierra Pool Supplies' Shipping and Returns General Terms and Conditions. If your product is not functioning properly, please call Sierra Pool Supplies as soon as possible (but not later than thirty (30) days from purchase) at 530-514-4369 during regular business hours, Mon – Fri 8:00 AM – 4:00 PM PST.  In most instances, our representatives can assist you in diagnosing and resolving your product problems.  However, in instances where a product is truly defective, the manufacturer of the product, or Sierra Pool Supplies in its sole discretion, will repair or replace the product, in whole or in part as necessary, with an even exchange of the same item or replacement parts, subject to in-stock availability. Replacement items ship the same week the defective item is received and inspected by Our Returns Department.  The user is responsible for the shipping costs to ship the defective product back to Sierra Pool Supplies.  Be sure to obtain a tracking number for your return items sent to Sierra Pool Supplies.

RMA # (Return Merchandise Authorization) Must Be Visible On The Returning Package Or It Will Be Refused By Vendor.

 

Non-Returnable Items

• Automatic Swimming Pool Covers, regardless of the brand, cannot be returned.
  • Custom Ordered Item, once payment and signed documents are received, orders cannot be canceled.
• Safety Mesh & Solid Swimming Pool Covers, regardless of the brand, cannot be returned.
  • Custom Ordered Item, once payment and signed documents are received, orders cannot be canceled.
• Inground Spas, Spill Over Spas or Above Ground Spas & Hot Tubs, regardless of the brand, cannot be returned.
• Pool Slides, regardless of the brand, cannot be returned.
• Patio Furniture, Fire Pits, Outdoor Heaters & Pool Lounge Chairs, regardless of the brand, cannot be returned.

With your purchase of any product from the Site, you shall be provided with the product manufacturer’s warranty, if any.  Sierra Pool Supplies does not separately provide any warranty to any product purchased on the Site.  Further, Sierra Pool Supplies EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE as to all products sold on the Site.

General Shipping & Order Information

• UPS or FedEx are typically used on purchased items weighing less than 100 lbs.
• LTL Freight Shipments: Larger items such as swimming pool kits, hot tub spas, saunas, large above ground pool liners, inground pool liners, game tables, grills, grill carts and islands, patio furniture and fire pits will be shipped via less than truckload shipping (LTL) via common carrier, applicable charges to apply.
• Additional charges will apply on all orders requesting or requiring expedited shipping.
• In-stock products will ship from the warehouse in 7-10 business days, from date order received. Allow 2-5 additional business days for delivery depending upon location.
• Special order items may require additional shipping fees unless otherwise stated.  Email or call for international inground pool kit shipping rates.
• Homeowner responsible for all necessary town, city, county and state permits and verifying that equipment ordered and/or purchased meets all town, city, county and state requirements before placing the order. Sierra Pool Supplies will not be responsible for equipment that does not meet town, city, county and state requirements. Raised seal and stamped drawings are available to purchase for states requiring permits.
• LTL Shipping: Freight line shipping companies WILL NOT go onto customer’s private property or driveway for legal reasons, curbside delivery only.
  • Other arrangements can be made for a separately quoted fee; Please call for pricing and special delivery options.
• The recipient MUST check for damaged or missing items upon receipt and before signing the delivery ticket.
• The recipient must report any missing and/or damaged items before the shipper leaves. Report items on the bill of Lading and then email to office@sierrapoolsinc.com
• All damaged items must be sent back with the shipper for a quick replacement of the damaged item.
• After the time of delivery, the customer MUST check for shipping damage and complete inventory before signing the delivery ticket. During the inventory, it is important to verify all items and quantity of items listed on the packing slip. Any missing items should be declared before the shipper leaves. If the customer fails to conduct a complete inventory of all items, then the customer will be responsible to purchase any items that were missing.
• If the recipient does not note damages or missing items on the Bill of Lading at the time of delivery, the customer agrees to file a damage claim “Concealed Damages” form with the shipping company and be reimbursed by the same (all forms, including claims forms, will be e-mailed to you after order is finalized). Sierra Pool Supplies will then ship all necessary items out via standard ground UPS or common freight carrier. If the damage is not noted at the time of delivery Sierra Pool Supplies cannot file a claim for the customer.
• Sierra Pool Supplies will not be held responsible for:
  • Costs associated with delays in shipping.
  • Costs associated with back-ordered products.
  • Costs associated with any equipment rentals that may be affected due to products damaged in transit.
  • Costs associated with any equipment rentals that may be affected due to delays in shipping or back-ordered products.
  • Costs associated with hired help due to products damaged in transit.
  • Costs associated with hired help due to delays in shipping or back-ordered products.